Consumer Information

Code of Banking Practice

The Code of Banking Practice hereinafter referred to as “The Code” is a voluntary code that sets out the minimum standards for service and conduct a customer can expect when he or she enters the financial institution. It provides guidance on the bank-client relationship which includes services and products being offered by the bank; and the quality of customer service. The customer’s expectations must be met in terms of equitable and fair treatment; accountability; transparency; and reliability.

The jurisdiction of the courts, mediators and arbitrators is available to make binding decisions based on this Code. It is appropriate that the law guides the process with recommendations all matters between bank and the customers...click here to view pdf