CEO & DIRECTORS' FORUM 2022 - BANKING FOR THE FUTURE
Friday June 10th to Saturday June 11th, 2022
The CAB CEO & Directors’ Forum will be held from June 10 – 11 2022. We are pleased to announce a return to an in-person format, and look forward to seeing you all at the Trump Doral Hotel in Miami.
We are confident that our comprehensive programme will deliver the knowledge-rich conference experience that has supported learning and development in our industry for over 15 years. We hope you will join us as we rise to the challenges and opportunities of a new decade.
Join the two-day event which includes training, as well as the opportunity to network with regulators and other banking leaders.
More information to follow shortly.
AGENDA DAY 1 - June 10th
Cybersecurity for the Financial Services Sector
Facilitators: Anthony Subero and Daniel Gaudreau – Hitachi Security Systems
Runtime: 9:00 a.m. to 12:00 noon
With the changing digital landscape, clients want solutions that are agile, scalable, customizable and cost effective to meet the increasing needs of the customer. Digitalization has become essential to enable fast and secure online services and products, but cyber attackers are increasingly focus on these systems. Join us for a workshop that tackles digital transformation and the true cost of cybersecurity for the financial sector.
The Business Case for CX
Facilitator: Lisa-Maria Alexander
Runtime: 9:00 a.m. to 12:00 noon
- What is CX really?
- Do CEOs understand the importance of CX?
- Is it a strategic priority?
- Quantifying Good Customer Experiences vs Bad ones for your company
- How are CX and EX (employee experience) managed together?
AGENDA DAY 2 - June 11th
|07:30 – 08:15||Breakfast & Registration|
|08:15 – 08:30||Welcome Remarks & CAB Presentation|
|08:30 – 09:00||Keynote: Human Trafficking and Finance – The Link Explored|
|09:00 – 09:15||Sponsor Presentation|
|09:15 – 10:15||Panel Discussion: Intra-Regional Payments – The Way Forward|
|10:15 – 10:30||Sponsor Presentation|
|10:30 – 11:30||Panel Discussion: Environmental, Social & Governance – State of Readiness?|
|11:30 – 11:45||Sponsor Presentation|
|11:45 – 12:45||Lunch|
|12:45 – 13:00||Sponsor Presentation|
|13:00 – 14:00||Banking Strategy – A Need for Diversification|
|14:00 – 14:15||Sponsor Presentation|
|14:15 – 15:00||From Strategy to Execution|
|15:00 – 15:15||Coffee Break|
|15:15 – 15:30||Sponsor Presentation|
|15:30 – 16:30||Panel Discussion: Cybersecurity – Alerts, Trends and Responses|
|16:30 – 16:45||Wrap-up Session|
MEET OUR SPEAKERS
Lisa-Maria Alexander, CEO/Chief Strategist, The Leadership Xperience
Lisa-Maria Alexander brings to audiences, a unique diversity of professional skills – she is a Female C-suite Executive, Marketeer, Organizational Strategist, former Licensed Stockbroker, Behavioral Coach Certified, and an experienced Facilitator and Public Speaker. Her areas of expertise include Customer Experience Management, Strategy Development & Implementation, Market Planning, Relationship Marketing, Internal Branding, and Performance Management.
Lisa-Maria has had more than a decade of experience in leading Marketing Strategy, Customer Journey Management, Communication and Public Relations, as well as Product Development and more recently, Sales Management within the Financial Sector in Trinidad and Tobago and Regionally. Lisa-Maria’s accomplishments over the last decade also include Brand Building and Reputation Management, Brand Architecture, as well Customer Experience Design for a leading Regional Brand.
With more than two (2) decades of professional experience in the Financial Services Sector, Lisa-Maria has also led three regional Brokerage and Securities Dealer firms as its General Manager and Country Manager, in Trinidad & Tobago and Barbados respectively, and has been a high profile Marketing and Public Relations Leader, for more than twenty (20) years.
Lisa-Maria holds a BSc.in Industrial Management and a Masters in Management Studies – Advanced Marketing, as well as having attained a Behavioral Coach designation in 2019 and an Executive Certificate in Organizational Design in the same year.
Lisa-Maria was an original member of the Association of Female Executives of Trinidad and Tobago (AFETT), and President for 2008-2009, her passion for Women in Leadership and Business is ongoing as she has also pioneered the launch of JMMBWIN – Women’s Inspiration Network in 2019 and continues to coach female leaders in her personal capacity.
In her public service, Lisa-Maria has been a Director of the Queen’s Hall theatre facility (2004-2009), the Greater Chaguanas Chamber of Commerce (2012-2013), chairperson for the Volunteer sub-committee Trinidad & Tobago Cricket World Cup (2007) and Director of the Securities Dealers Association of Trinidad and Tobago (2008).
Lisa-Maria holds the firm belief that People matter! Throughout her career, Lisa-Maria has demonstrated both technical and interpersonal competence, as well as a passion for learning and development. She continues to coach teams and individuals for Business and Organizational success.
For more information on Lisa-Maria Alexander, please click here.
Dr. James Fletcher
James Fletcher was the Minister for Public Service, Information, Broadcasting, Sustainable Development, Energy, Science and Technology in Saint Lucia from 2011 to 2016.
During his tenure, he led an aggressive modernization of the energy sector, established modern ICT centres in several under-served communities, initiated the program for free island-wide Wi-Fi, developed a 311 call centre for information on public service matters, and established an Employee Assistance Programme to provide free, confidential counselling to public officers.
James Fletcher played a leading role in the Caribbean’s ‘1.5 to Stay Alive’ civil society campaign and during the COP21 negotiations he was selected by the COP President to be part of the ministerial team that helped to achieve consensus on the elements of the Paris Agreement. He was recognized by Global Optimism in Profiles of Paris as one of the people who played a key role in creating the historic Paris Agreement. In 2019, he was selected by the United Kingdom’s Chevening Scholarship Program as one of 35 Global Changemakers.
James currently manages his own company, SOLORICON. He wrote and published the book Governing in a Small Caribbean Island State and recently, he authored the chapter ‘The Battle for Small Island Developing States’ in the Cambridge University Press publication ‘Negotiating the Paris Agreement: The Insider Stories’. In 2020, he launched The Caribbean Climate Justice Project, which advocates for climate justice for the people most impacted by climate change. He holds a PhD degree from the University of Cambridge.
Daniel Gaudreau CISA, CISM, CISSP, PCIP, Senior Executive Consultant, Hitachi Systems Security
Daniel Gaudreau is best described as an Information Technology Executive with a focus on Information Security, Consulting, Sales and Operations. In the early stages of his career, his experiences mainly relate to software engineering in a R&D context, during which time he focused on project management, processes, methodologies as part of his duties. He is a result-oriented leader, using the practical side of best practices.
His specialties are:
- Risk Management
- Information Security
- Software Engineering
- Project Management
- Business Processes
Daniel has been with Hitachi since 2004, at the time started with Above Security as VP of Technology & Operations aspent the next 14 years in various executive positions. In 2015 when Above Security became a member of the Hitachi family, Daniel continued to contribute to the strategy of HiSys-Sec as Chief Operating Officer and Board member. Now Daniel continues to support and lead Hitachi Systems Security as a Senior Executive Consultant.
Rendra has spent the majority of his 30-year career in public accounting and has been a partner for just over 17 years.
Rendra is passionate about business development and delivering excellent service to clients. In his business development leadership roles, Rendra was responsible for developing strategic and operating plans, building out detailed pipeline information across service lines, developing new service offerings and maintaining competitive data. Rendra has also been responsible for opening new markets, specifically in St Lucia and the OECS, Guyana and Suriname. Rendra has led the majority of significant proposals in his most recent roles which have resulted in a higher than average win rate and an almost 100% retention rate of all re-proposals.
In his most recent role as an Assurance Partner, Rendra was responsible for the audit of Massy Holdings as the Group Lead Engagement partner. Massy is one of the largest conglomerates in the Caribbean. Rendra was hired specifically to serve this client due to his extensive experience in dealing with large regional clients across multiple industries. His previous Caribbean experience on large assurance clients include, but are not limited to; Scotia Bank, CIBC, Republic Bank, Guardian Holdings, Sagicor, ANSA McAL, Goddard Group of Companies, Cave Shepperd Group of Companies, Simpson Group of Companies and The Pro-man Group. He has extensive experience in other assurance related engagements for public and private clients, including specifically the implementation of complex accounting standards, internal control assessments, risk assessments, and public offerings.
In his Advisory role, Rendra was focused on advisory services related to the public sector and small and medium sized businesses. Rendra is particularly passionate about how public sector advisory services can impact the economies of countries, including the creation of diversification opportunities, the impact on technology related to efficiency and ease of doing business, restructuring of debt and raising debt to facilitate development. For small and medium sized companies, Rendra is focused on the areas of general business advice, restructuring of businesses, refinancing and consulting on the impact of technology in terms of efficiency, eCommerce, and cost reduction strategies.
Rendra is a Chartered Accountant and holds practicing certificates in Barbados, Trinidad and the Eastern Caribbean (OECS).
Rani Hong, Visionary Human Rights Advocate, Social Entrepreneur
Rani Hong is an Indian-American social entrepreneur and a survivor of child trafficking. She is one of the world’s leading voices in the fight against modern-day slavery.
At the age of seven, Rani was stolen from her mom and sold into the slave trade in India. By age eight, her physical condition and emotional state were so dire that she was near death. No longer of any value to her slave owner, she was sold into illegal adoption. Rani was adopted into a stable American home in Washington State, where she began to find healing and a sense of personal freedom. She was finally reunited with her mother in 1999 and began her advocacy work against child trafficking.
In 2006, Rani started her philanthropic work and founded the Tronie Foundation, a non-profit global organization focused on driving awareness of child slavery, with her husband Trong Hong, also a survivor of child trafficking.
Since 1999, Rani has advised many governments, and has been at the forefront of an international effort to protect women and girls. Her most recent focus has been to eradicate the use of slave labor in all aspects of business. She has worked on behalf of people at risk of exploitation – protecting and empowering vulnerable groups and educating businesses and consumers about modern day slavery.
Rani’s tireless efforts include over several speeches before the UN General Assembly and have met with various world leaders. Including Presidents of the world. In 2011 Rani was appointed by the UN as a special advisor to the United Nations Global Initiative to Fight Human Trafficking, helping to establish the Sustainable Development Goal 8, and establishing the first ever World Day Against Trafficking in Persons. Rani has appeared in numerous broadcast and media interviews including The Oprah Winfrey Show, CNN, BBC, Euro News and other international media. On November 6th, 2017 Rani joined the Press Office of the Holy See to ask for concrete action against human trafficking, in which over 25 journalists helped carry her message around the world and speak for those without a voice. In 2018, Rani was named Women of the Year for her home country of India.
As a social entrepreneur, Rani created the Freedom Seal, a certification for companies fighting against Human Slavery by committing to mitigate Financial Crime & Modern Slavery. The Freedom Seal symbolizes a future marketplace where forced-labor has been reduced. It represents a dream come true for the estimated 40.3 million people, mostly children and women, still trapped in slavery.
As the world’s first visual marker companies, can use the Freedom Seal, to clearly communicate to consumers they are actively taking steps to prevent forced labor and human trafficking in their supply chains and avoid any kind of Reputational Risk or Damage.
Rani spoke at the Vatican on the effects of human trafficking on sustainability efforts and inspired a new wave of international corporations and world leaders to fight against modern- day slavery. With this, His Holiness Pope Francis has endorsed the Freedom Seal to help companies to be inspired and take global action against forced labor in their supply chains. Through her work with the Freedom Seal and through leading publications, she has inspired a community of 22,000 CEOs in 125 countries – representing over $6 trillion in spending.
Today, Rani dedicates her time and energy to efforts that lead toward a greater global understanding about human trafficking and continues to speak for those without a voice and for those who are imprisoned, enslaved and silenced, and unable to tell their own stories.
Rani’s ability to overcome trauma, loss and grief has inspired leaders from all over the world to join the global movement against human trafficking.
Rani lives in Olympia, Washington USA with her husband and children.
Leesa Kow, Deputy Managing Director - Risk Compliance & Operations, JN Bank
Leesa Kow has had a wealth of experience and success as a business leader in the financial services sector and telecommunications industry in Jamaica and overseas.
She was appointed Deputy Managing Director of JN Bank in November 2017 and in March 2019, assumed specific oversight and management of the Bank’s risk framework, which includes the Risk, Compliance and Operations portfolios.
In this new role, Ms Kow leads the alignment of JN Bank’s business strategies, while identifying and managing risks that have the potential to affect capital, business continuity and regulatory requirements. She also promotes effective corporate governance and the maintenance of a strong compliance culture. With responsibility for the bank’s Operations portfolio, she will lead the development and review of strategic plans and budgets to improve efficiencies, as well as performance metrics.
Ms Kow joined the former Jamaica National Building Society in 2003 as Senior Manager, Remittances. She was promoted to Executive, Marketing, Sales and Promotion at JNBS in 2006 and two years later, she was appointed General Manager of JN Money Services Limited (JNMS) and its flagship brand, JN Money Transfer, which is today known as JN Money.
During her leadership of JNMS, JN Money Transfer became the largest remittance brand from the Caribbean. The company expanded from some 200 branches and agents to more than 8,000, spanning three continents over a three-year period.
Ms Kow is a former president of the Jamaica Money Remitters Association, serving at the helm of that organisation from 2012-2017 and has represented the remittance industry locally, regionally and internationally.
Ms Kow completed the BSc, Management Studies and Accounting (First Class Hons), and the MSc, International Business (distinction), both at The University of the West Indies (UWI).
Driven by her keen interest in and passion for the arts, Miss Kow is an accomplished dancer and Assistant Artistic Director of the Movements Dance Company of Jamaica. She has an interest in languages and speaks fluent Spanish, in addition to English.
She holds several other leadership roles and affiliations, including President of the Sts Peter & Paul Ushers Association.
Dalton A. Lee, Chairperson, Caribbean Association of Banks Inc.
Dalton, a career banker and accountant, is the principal of Veradenis Business Consulting LLC, which provides financial consulting to small and medium-sized companies in the broadcasting, banking, financial services, e-commerce, and entertainment industries. Veradenis offers a broad range of services, including accounting; tax preparation and advice; process automation and improvement; ERP selection and implementation; transaction due diligence, financing, and implementation; and designing and implementing dynamic senior executive/board level financial reporting packages. He is one of the founders of Bank of Montserrat Limited, and currently serves as Chairman of its Board of Directors. In addition, Mr. Lee is the Chairman of the Caribbean Association of Banks and currently sits on the Board of Trustees of the Caribbean Court of Justice Trust Fund representing the CAB. Mr. Lee has held positions of increasing responsibility with Bank of New England (now Bank of America). He started his career in banking with Barclays Bank.
Gina Matthew, Associate Partner, Ernst & Young
Gina Matthew is an Associate Partner at Ernst & Young. She operates out of the Trinidad office in the Strategy and Transactions service line. Gina has over 20 years experience serving clients at various stages of the mergers and acquisition transaction cycle. She has led several buy-side due diligences, business valuations and divestitures.
Gina has also provided strategic advisory services to clients on their growth strategies, business pursuits and diversification opportunities across the Caribbean. Her experience includes organisations in sectors such as financial services, manufacturing, retail & distribution, real estate, and hospitality. Gina has also supported a number of business support organisations and state agencies with their mandates relating to financial sector transformation, fintech, trade and manufacturing.
Gina is also the Manager of the EY Entrepreneur of the Year awards programme for Trinidad and Tobago and the wider Caribbean. This global programme was launch in the Caribbean in 2015 but started in the United States over 30 years ago. Gina believes that fostering and enabling entrepreneurship is a critical driver for the economic and social transformation of regional economies.
Tanya McCartney, CEO and Executive Director, Bahamas Financial Services Board
Tanya McCartney is a UK trained barrister and chartered banker who since 2016 has served as the CEO and Executive Director at the Bahamas Financial Services Board. Over the past two decades Tanya has distinguished herself as a hardworking professional with expertise in the law, regulatory and gaming compliance, risk management, banking and international financial services. She holds a Bachelor of Laws degree from the University of Reading (United Kingdom), A Master of Laws degree from the London School of Economics and Political Science (London, U.K.), an MBA in Leadership from The College of the Bahamas as well as a Chartered Banker MBA from the University of Bangor in Wales (United Kingdom). Tanya is presently pursuing a Doctor of Business Administration degree with a focus on Change Management with Edinburgh Napier University. She holds an International Compliance Association (ICA) special certificate in Money Laundering Risk in Betting and Gaming and is also a Certified Compliance and Anti-Money Laundering Specialist.
Tanya plays a critical role in facilitating collaboration between the private sector and policy makers in The Bahamas with respect to all the global regulatory initiatives impacting the financial services sector. She serves as an advocate over 250-member financial services institutions that are members of The Bahamas Financial Board. Since 2016 Tanya has organized and lead contingents of Bahamian professionals to promote the Bahamas as an international financial centre in The United States, Canada, Europe and Latin America. The primary objective is to increase international awareness of the Bahamas value proposition as an international financial centre. She is playing a central role in rebranding the jurisdiction as an international business centre. Tanya is intimately involved in the development of a strategic plan for sustainability of the Bahamian financial services industry.
Miss McCartney previously worked as Assistant General Counsel in the hospitality sector and served as Managing Director of Royal Bank of Canada (RBC), RBC FINCO for six years commencing in 2008. She joined RBC in 2006 as Regional Manager for Compliance for the Bahamas and the Caribbean with responsibility for the Caribbean (Bahamas, Cayman Islands, Barbados and the Eastern Caribbean countries). Tanya started out in the legal profession in 1997 as Assistant Counsel in the Office of the Attorney General working in civil litigation representing government ministries, agencies and departments. She has also served in the criminal prosecution division. In 1999 Tanya moved into the private sector as legal counsel and compliance officer for a local private bank. Subsequently she has served in various senior positions with several international banking institutions in The Bahamas.
Tanya was appointed to the Senate of the Commonwealth of the Bahamas in 2001 being one of the youngest persons ever appointed to the Upper House where she served for five years. She is a former President and founding member of the Bahamas Association of Compliance Officers. She is also an adjunct professor in the School of Business at the College of the Bahamas. Tanya was awarded the Bahamas ICON Award for financial services in 2018. She recently authored the book “Strategies for Success: A Roadmap for the Compliance Professional in Financial Services”
Loxly Ricketts, Deputy Executive Director, Caribbean Financial Action Task Force (CFATF)
Mr. Loxly Ricketts, an Attorney-at-Law and a national of Jamaica, is one of two Deputy Executive Directors at the Caribbean Financial Action Task Force (CFATF). In his position as Deputy Executive Director at the Secretariat, Mr. Ricketts is jointly responsible for the Mutual Evaluation Programme and is also involved in enhancing the understanding of CFATF policies and programmes and promoting dialogue, active participation and engagement by Members through regular consultation. Mr. Ricketts has been involved in managing mutual evaluations and the follow-up process for CFATF Member countries. He has delivered multiple training modules on aspects of the FATF Standards and Methodology.
Mr. Ricketts was trained at the Norman Manley Law School in Jamaica and graduated in 2006. He also holds a Master of Laws degree in International and Comparative Dispute Resolution from the Queen Mary University of London (Paris) with Distinction; a Bachelor of Laws Degree from the University of the West Indies (Cave Hill) with Upper Second Class Honours; and a Bachelor of Arts degree from the University of the West Indies (Mona) with First Class Honours.
Mr. Ricketts has substantial experience as a public prosecutor in Jamaica and Bermuda. Throughout his career he developed a specialization in financial crime and extradition, along with mutual legal assistance treaty (MLAT) matters. In both jurisdictions Mr. Ricketts also conducted trails of various types of criminal matters, up to and including murder, from the lower courts to the court of appeal.
During his time in Bermuda where he was a member of the Specialist Team which handled financial crime, extradition and mutual legal assistance. He also represented the DPP’s office throughout CFATF’s Mutual Evaluation of Bermuda and was a member of the Bermudian delegation at the plenary for the presentation of the Mutual Evaluation Report. He is trained as a Legal Assessor for the 4th Round Mutual Evaluation process.
Prior to his work in Bermuda, Mr. Ricketts was head of the Anti-Corruption Unit within the Office of the Director of Public Prosecutions (ODPP) in Jamaica, and deputy head of the Cybercrimes Unit. The ODPP, as the designated central authority in Jamaica, processed all MLAT requests and Mr. Ricketts worked on various such matters for the ODPP.
Anthony C. Subero MBA, LIDPM, Dip. BM, CISM, PMP, Chief Executive Officer, Hitachi Systems Security
In his position as Chief Executive Officer for Hitachi Systems Security, Anthony has executive oversight for the Operations of the Group, inclusive research and development, while ensuring the Group complies with the relevant legislative requirements, risk management, policies and procedures to achieve organizational strategic objectives. Anthony sits on the Board of Directors of Hitachi Systems Security Inc. and Hitachi Systems Security- Europe.
Anthony has accumulated over 13 years of experience at senior/ executive management level and over 35 years of experience in the banking industry. Prior to this current position, Anthony was the Chief Risk Officer at Republic Financial Holdings Limited.
Anthony specializes in Strategic Planning, Operations Management, Business Process Re-Engineering, Enterprise Risk Management, IT Operations, Operational Risk Management, Project Management, IT security, Business Continuity Management, Corporate Security, Anti- Money Laundering Compliance, and Internal Audit.
Anthony holds a master’s degree specializing in Leadership and Innovation, from the Lord Ashcroft International School of Business, UK. He also holds a Diploma and Higher Diploma from the Institute of Management Information Systems, UK, an Executive Diploma in Business Management from, Institute of Business, Trinidad; a Certificate in Strategic Project Management from the University of Florida; Project Management Professional (PMP) accreditation from the Project Management Institute, USA, and Certified Information Security Manager (CISM) accreditation from ISACA, USA.
Anthony also sits on the Board of the Caribbean Institute of Security and Public Safety (CISPS), and advisory Boards of the Trinidad and Tobago Risk Management Institute (TTRMI) and Caribbean Risk Management Academy (CRMA). Anthony represented the Bankers’ Association of Trinidad and Tobago in the development of the country’s first cybercrime/attack policy and response plan. He also develops and lectures on accredited project management programs of the Project Management Institute, and Enterprise Risk Management at the Arthur Lok Jack Graduate School of Business, Trinidad and Tobago.
Mayra Vivacqua, Senior Vice President, Mastercard Latin America
Mayra Vivacqua is a Senior Vice President at Mastercard Latin America, where she leads the Consumer Digital Products as well as Tokenization and Network Solutions. Together with her team, she supports the digital transformation by bringing secure and differentiated solutions for the digital consumer, for our customers and future-proofing the payments ecosystem in the Region.
Prior to that, she led the marketing practice of MasterCard Data & Services in Latin America, where she supported financial institutions, fintechs and merchants with strategic, data-driven and measurable solutions focused on consumer’s lifecycle.
Before joining Mastercard in 2012, she worked at Itaú Unibanco, in Brazil, where she held a variety of management roles in Marketing and Retail Banking.
Mayra has an MBA degree from Duke University, a MIT Certificate in Strategy and Innovation and a B.A. in Law. She’s also the executive sponsor of Mastercard Women Network in Latin America.